Careers
Would you like to join the Wink and Wave team? Send us a message and we will get back to you as soon as possible!
Current Opportunities
To apply for any of the following positions, please fill out the form below and attach your resume and cover letter. Or email us directly at support@winkandwave.com.
Social Media Specialist
DUTIES & RESPONSIBILITIES
- Manages the company’s social media accounts and posts content
- Brainstorms campaign ideas
- Monitor various social media platforms such as Facebook and Instagram
- Analyzes analytics to gauge the success of campaigns
- Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service
- Engages with customers or clients and provides service and/or sales
- Provide suggestions to management for improving customer experience on social platforms and internal processes
- Learns and becomes proficient on internal software systems
- Assists in creating performance reports
QUALIFICATIONS & SKILLS
- Social media marketing
- Online engagement
- Verbal communication
- Organization
- Professionalism
- Customer focus
EDUCATION, EXPERIENCE & LICENSING REQUIREMENTS
- In 3rd or 4th year of college graduate program or beyond
- Prior industry experience is preferred
- Experience with LinkedIn, Instagram, Pinterest, Canva and Photoshop
- Smart Serve certificate is an asset (not required)
LOCATION
Must be located in the Toronto or Muskoka area.
*Please note: this is a 3-4 month contract
Spa Assistant
SPA THERAPIST DUTIES & RESPONSIBILITIES
The goal of Spa Therapist job duties is to deliver exceptional service to each client in a pleasant, sanitary and safe environment. Some daily responsibilities of a Spa Therapist may include:
- Asking questions to uncover clients’ preferences and identify any medical concerns or allergies
- Explaining the steps of therapies and answering questions before, during and after services
- Notating client records with services performed and any important reminders for future services
- Thoroughly cleaning equipment and changing sheets before each appointment
- Updating inventory when removing supplies from storage
- Handling client complaints and reporting injuries or illnesses to management
SPA ASSISTANT JOB DESCRIPTION
We are seeking a motivated, detail-oriented person to join our company as a Spa Assistant. As part of our team, you greet customers, make and adjust reservations for spa services, and assist customers with payment options at the end of their stay. Our spa offers clients a luxury environment in which to relax, heal, and recharge; you are a key part of this process, guiding them to the particular services or treatments that will best meet their individual needs. Our ideal candidate has a calm and relaxed but professional demeanor and is familiar with the various relaxation and medicinal treatments we offer. Prior experience in a spa is desirable, but we will train very motivated applicants in the right circumstances.
DUTIES & RESPONSIBILITIES
- Greet customers and confirm their reserved treatments or services
- Answer phones and make or alter reservations as necessary
- Explain our various services and treatments to clients, recommending those best suited to their needs or desires
- Receive payments and assist customers with billing questions
- Ensure appropriate inventory levels throughout spa facility, and reorder as required
QUALIFICATIONS & SKILLS
- High school diploma or GED certificate preferred
- Must currently be in school or in an aesthetician program
- Prior experience in a spa or wellness environment
- Knowledge of various wellness and healing treatments
- Excellent communication skills and attention to detail
- Smart Serve certificate is an asset (not required)
LOCATION
Must be located or have accommodations in Muskoka, ON.
*Please note: this is a 3-4 month contract
Junior Aesthetician in Training
JOB DESCRIPTION
We are looking for an individual who is currently in training to be an aesthetician. This role will be providing basic services to clients such as foot, soak, scrub and massages.
DUTIES & RESPONSIBILITIES
- Responsible for selling the brands’ unique offerings, treatments and home care products (this includes being a brand ambassador across our social medias and events)
- Building and continuously updating knowledge on skincare, Products and Treatments
- Maintaining an exceptional customer experience at every touchpoint of the client’s experience in the clinic and over the phone
- Having the confidence to overcome selling challenges & the ability to attract and entice customers, incorporating the client journey, and brand story whilst engaging with customers
- Helping to identify trends in customer satisfaction and dissatisfaction
- Ensuring all client records are kept up to date
- Working closely with Senior practitioners, to ensure the high service standards is delivered at all times
- Supporting the smooth running of the clinic
- Performing other duties as assigned based on business needs
QUALIFICATIONS & SKILLS
- A team player with inspirational social skills
- Exceptional customer service skills
- Enjoys exploring opportunities and using their own initiative
- Articulate and confident communicator
- Has an interest in working in a boutique-style clinic and has the desire to be part of the company’s growth
- Passionate about skincare and skin treatments
- Understanding the challenges of working in a rapidly evolving company
- Smart Serve certificate is an asset (not required)
LOCATION
Must be located or have accommodations in Muskoka, ON.
*Please note: this is a 3-4 month contract
Apply today!
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